TERMS AND CONDITIONS AND POLICIES
PRAM NEST/SACK SIZING
We state that our Pram Nests are suitable for 3 months of age until 3 years in the pram, then suitable to use for the older child as a snuggle sack in the home up to 5 years of age. Please use common sense however when using the Pram Nest in the home. It is not suitable to use in the cot for very young children when the sack is big enough for them to be able to wriggle down inside of.
Children also grow at different rates, so you may get more or less use out of our Pram Nests than we state, which is a guideline only.
DISCLAIMER FOR FANTAIL'S NEST NZ
If you require any more information or have any questions about our site's disclaimer, please feel free to contact us by email at tweet@fantailsnestnz.co.nz
DISCLAIMERS FOR FANTAIL'S NEST
All the information on this website - www.fantailsnest.com - is published in good faith and for general information purpose only. Fantail's Nest does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (Fantail's Nest), is strictly at your own risk. Fantail's Nest will not be liable for any losses and/or damages in connection with the use of our website.
From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone 'bad'.
Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their "Terms of Service" before engaging in any business or uploading any information.
CONSENT
By using our website, you hereby consent to our disclaimer and agree to its terms.
UPDATE
Should we update, amend or make any changes to this document, those changes will be prominently posted here.
SHIPPING
Flat rate nationwide shipping - $10
Free shipping on orders over $150
MARKET LOCATION PICKUP
We update these locations regularly. The next available market pickup location will be noted via our online shop checkout.
RETURN SHIPPING
To return your product, you should mail your product to:
Fantail's Nest NZ
C/O: Rosemary Reid
475 Kawera Road, RD9
Pukehamoamoa 4179
Hawke's Bay, New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURNS
Our policy lasts 2 weeks. If 2 weeks have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We also reserve the right to repair the item if its a construction issue on the garments or nests.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 2 weeks after delivery
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
LATE OR MISSING ITEMS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tweet@fantailsnestnz.co.nz.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tweet@fantailsnestnz.co.nz
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
PRIVACY POLICY
We are committed to protecting your privacy in accordance with applicable privacy laws. We also recognise that when you choose to provide us information about yourself that you trust us to act responsibly and in your best interests therefore we have the following policies in place to protect your personal information.
1. STORING YOUR INFORMATION
1.1 We will maintain commercially reasonable security safeguards to protect your information and will take reasonable steps to ensure that your information is not disclosed to any unauthorised person or entity.
2. INFORMATION WE COLLECT
2.1 We may collect the personal information supplied by you to us in connection with your order of goods and/or services or at any other time. We may use the personal information that we collect about you to process your transactions, to provide goods and services to you, to analyse and improve our goods and services, to enable us to provide a higher level of customer service and to market and promote our goods and services (which may include informative or promotional activities).
2.2 We may also collect the following information/tracking data for statistical purposes to help us to analyse and improve our goods and services, to enable us to provide a higher level of customer service and to market and promote our goods and services:
(a) your IP address;
(b) the date and time of your visits to our website;
(c) your clicks and activity on the website;
(d) the referring site, if any, through which you clicked through to the website;
(e) technical information on your browser, device and operating systems; and
(f) other information about how and when you access the website.
3. INFORMATION WE RELEASE
3.1 We will only release personal information about you:
(a) as authorised by you;
(b) as required for the purposes for which the personal information was collected;
(c) as required to operate the website (for example, to third party website hosts);
(d) as required or permitted by law; or
(e) where required in order for us to provide goods or services to you (for example, to third party suppliers or delivery companies).
3.2 Except as detailed above we will not share, give, sell, rent, or lease your personal information to third parties.
3.3 You can ask to see any information we may hold about you and you also have the right to request that we correct any inaccuracies in your personal information. We will comply with any such requests to the extent required by the applicable privacy law.
4. COOKIES
4.1 Our website uses a technology called cookies (a small element of data that our website may send to your computer) that may be used to provide you with specific information for the purpose of us tracking site usage and traffic. These cookies do not read your hard drive but may be stored on your hard drive to enable our website to recognise you when you return to the website.
5. MAILING LISTS
5.1 If at any time you are on a mailing list of ours then you may request to be removed from the mailing list at any time and we will comply with your request. If there is not unsubscribe button provided then please contact us with your request using the 'Contact Us' section of this website